Labbie AI Calls
Your AI voice agent for outbound sales calls
Labbie AI Calls is the outbound-calling product from Labbie AI, the same company behind Labbie AI Website Builder.
Labbie AI Calls helps Malaysian businesses phone their leads with an AI voice agent. Set the agent up in English, Bahasa Malaysia or Mandarin, give it your business facts, upload a lead list and start a calling campaign. Review call outcomes and available transcripts, then decide who needs a person to follow up. Language choices are configuration options; performance on Malaysian phone routes has not been benchmarked.
Published by Labbie AI · Updated . This overview describes implemented configuration and review features. Phone-route availability, call completion and speech quality need testing for your account.
Availability: Live calling access is subject to release and account approval. This page describes configuration and review features; it does not confirm live calling availability for your account. Confirm availability before planning outreach.
What is Labbie AI Calls?
Labbie AI Calls is outbound calling software made by Labbie. It is built for teams that have a list of people to phone — new enquiries, past customers, event sign-ups, property buyers — and not enough hours to call every one of them. You create one AI agent, decide what it may say, and it calls each lead in a campaign. When the call ends you see what happened and who needs a person to follow up.
Labbie also makes an AI website builder. Both products use the same Labbie account.
How it works
Step 1
Create your agent
Give it a name, choose English, Bahasa Malaysia and/or Mandarin, and pick a calling style: consultative, appointment-focused, qualification-focused, confident closer, soft follow-up or customer support.
Step 2
Teach it your business
Add your business information and the offers you sell. Each offer can carry price ranges, promotions and answers to common questions, with a note of when someone last checked it.
Step 3
Clone your voice
Record or upload a short reading for each language you chose, so the agent can call in a voice built from yours.
Step 4
Try a simulation call
Talk to the agent yourself before any customer hears it. A simulation call is clearly labelled and never phones a lead.
Step 5
Connect your phone line
When live calling is approved for your account, connect an eligible SIP phone provider with its server, login and caller ID. The verification process places a real test call only when calling is approved.
Step 6
Upload leads and launch
Import a CSV or Excel file — Google Sheets exports work too. Choose the days and hours the campaign may call, then start it.
Step 7
Review every call
See each outcome — completed, no answer, busy — read the transcript, and work through the Needs Attention list of leads that want a person.
AI voice cloning for Malaysian business calls
Labbie AI Calls brings voice cloning from your own recordings into an outbound calling workflow. Configure English, Bahasa Malaysia or Mandarin Chinese, add your business information, test a simulation and review available campaign outcomes and transcripts. Malaysian English accents, Malaysian Mandarin, Malay pronunciation and mixed-language speech need evaluation with your actual script; language selection is not a quality benchmark. Read Labbie AI's Malaysian voice focus and business ecosystem vision. Live calling requires release and account approval.
Made for how Malaysian teams sell
- Three languages in setup. English, Bahasa Malaysia and Mandarin Chinese can be chosen for the same agent, each with its own voice recording.
- Malaysian numbers handled with care. Numbers written as 012-345 6789, with +60, with spaces or after a round trip through Excel are cleaned into one format. A number the importer cannot read with certainty is held for you to check instead of being guessed.
- Calling hours in Malaysia time. Each campaign has its own calling window. It starts at 9:00 AM to 6:00 PM Malaysia time, and you choose the days.
- Do-not-call respected in retries. A lead who asked not to be called cannot be added to a retry.
- Property-ready offers. Property teams can add projects with price ranges, price notes, promotions and FAQs. See AI calls for property agents.
What it does not do
Labbie AI Calls helps your team reach more people; it does not replace the team. The agent starts conversations, answers from the facts you gave it and records what the lead said. A person still closes the sale and confirms any booking. An outside calendar or CRM integration is not established in this review; plan for a manual handoff. AI can mishear names, numbers and mixed-language speech, so test your real script in each language with a simulation call and review early transcripts before a large campaign.
Pricing
Manual Add Funds is available to add credit to your account. Adding credit does not enable automatic call charges, automatic top-ups or live calling. Those capabilities require separate release and account approval. Calls pricing and billable-usage terms must be confirmed before an approved campaign; this page publishes no customer rate. Your phone provider may charge for its line or eligible call attempts, including an unanswered attempt under its terms.
Frequently asked questions
Can Labbie AI Calls speak Bahasa Malaysia and Mandarin?
Yes, you can choose English, Bahasa Malaysia and Mandarin when you set up the agent, and record a voice sample for each. How well a call goes still depends on your script, your phone line and how your customers speak, so test each language before you launch.
Can the agent book appointments?
An appointment-focused agent steers the conversation toward a viewing, visit or meeting and records the lead's interest and preferred time. Your team reviews the transcript and confirms the booking. Automatic booking and external calendar updates are not established features.
Do I need my own phone number?
The designed workflow uses your own eligible SIP phone provider and caller ID. Live calling and its verification call require separate approval for your account. General managed-number activation is not currently available.
Is AI cold calling allowed in Malaysia?
Calling people about your products uses their personal data, so Malaysia's Personal Data Protection Act 2010 governs processing of personal data in commercial transactions within its scope. Section 43 of the official reprint (as at 15 June 2016, hosted by ILO) describes written notice to stop processing for direct marketing; read section 43 of Act 709. Call people who agreed to hear from you, honour stop requests, and get legal advice for your situation. The reprint is historical; ask a qualified adviser about current amendments and your situation. This page is not legal advice.
How is it different from WhatsApp AI tools?
Chat tools answer and follow up in messaging apps. Labbie AI Calls makes phone calls. Read ABC Sales AI vs Labbie AI Calls for a side-by-side look.
Is it the same account as the Labbie website builder?
Yes. Sign in once with your Labbie account to use either product.
Sources and review date
Checked 27 October 2026. Product facts come from the Labbie AI Calls app; legal sources are general information, not advice.