Labbie AI

AI calls for property agents in Malaysia

Published by Labbie AI · Reviewed . The call flow and pilot below are examples for planning, not results from a customer.

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Portal enquiries, roadshow forms and social ads can arrive faster than one negotiator can phone them. The first call often goes unanswered, the second try slips to next week, and by then the buyer is looking at another launch. An AI voice agent is useful for exactly this repetitive part: the first call, the retry, the "are you still looking?" check. Your negotiators keep the part that needs a person — the viewing, the negotiation and the paperwork.

Give the agent the project facts, and nothing else

Labbie AI Calls has an offer type made for property. For each project you can record the name, the price as an exact figure, a "from" price or a range (or mark it as not available), a note on how the price should be explained, current promotions, frequently asked questions, your own notes, and who last verified the details and when. The agent answers from that record. Keep it short and current: when a buyer asks about something that is not in it, the right outcome is a call back from your team, not a guess.

You can keep several projects in the offer library. A campaign selects one primary offer; prepare separate campaigns when the project and approved facts differ. Review the selected offer before starting.

An example call for a new launch enquiry

  1. Open clearly. Say who is calling, from which agency, and that the buyer enquired about the project.
  2. Check interest. Ask whether they are still looking, and whether it is for their own stay or for investment.
  3. Ask two or three questions. Preferred size or layout, budget band and timing. Avoid anything that sounds like financial advice.
  4. Offer one next step. A visit to the sales gallery or a viewing, with the buyer's preferred day and time noted.
  5. End politely. If the buyer asks not to be called again, mark the lead Do not call straight away.

An appointment-focused or soft follow-up calling style suits this flow. Choose Mandarin, Bahasa Malaysia or English to match your buyers, and test each language in a simulation call before the campaign runs. Afterwards your negotiator reads the transcript and confirms the viewing personally — your team checks the available transcript for interest and preferred times. Automatic booking and calendar updates are not established.

Lead lists property teams usually have

Import the list as a CSV or Excel file. Malaysian mobile numbers in the usual formats are cleaned automatically; anything the importer cannot read with certainty is held for you to check, before you include the lead in a campaign. Number formatting checks do not prove who owns a number.

Rules to agree before the first call

Run a small pilot first

Once live calling is approved for your account, pick one project, one language and 50 to 100 people who enquired recently. For one week, count the calls that connected, the conversations that finished, the leads that landed in Needs Attention and the viewings your team actually confirmed. Review any eligible provider costs separately; a funded Labbie balance does not mean call-usage deductions are active. Read every transcript from the first day and fix gaps in the project record before adding more leads. Expand only when the numbers and the conversations both look right.

Common questions from agents

Can it call Chinese-speaking buyers in Mandarin?

Mandarin is one of the three languages you can choose when you set up the agent, together with Bahasa Malaysia and English. Test with your real script and names of your projects first.

Will buyers know it is an AI?

Decide your disclosure policy with your agency before launch and write it into the opening line. Being upfront usually makes the rest of the call easier.

Does it replace my negotiators?

No. It handles first contact and follow-up so negotiators spend their day on buyers who are ready to view.